Overview

INFOrm4U is a high quality online library of over 370 surgery specific patient information leaflets that have been developed to aid the informed consent process, improve the doctor-patient relationship, reduce the risk of litigation and increase patient satisfaction. The leaflets are evidence-based and fully referenced, patient friendly and updated at least annually by our highly experienced team of surgeons and medico-legal experts. They are provided in PDF and can easily be printed for, or emailed to, patients. The leaflets are hosted on our secure website and can be customised with your health service logo and contact details. We also have brochures available in languages other than English.

Health services licence our leaflets to meet strict regulatory requirements for consent to treatment. The key drivers are to meet Standard 1 and Standard 2 of the National Safety and Quality Health Service (NSQHS) Standards developed by the Australian Commission on Safety and Quality in Health Care (ACSQHC).

Endorsements and Publication Agreements

Our leaflets describe accepted clinical practice and carry the Royal Australasian College of Surgeons (RACS) and Royal Australian and New Zealand College of Ophthalmologists (RANZCO) Coat of Arms. They are also endorsed by Colleges and Associations around the world including the Association of Surgeons of Great Britain and Ireland, the Royal College of Surgeons of England, the Royal College of Surgeons of Edinburgh, the Royal College of Ophthalmologists, the British Association of Paediatric Surgeons and the British Association of Day Surgery. Our leaflets are validated by clinicians, proof readers and external organisations such as the Plain English Campaign, an independent group fighting for plain language in public communication.

Our leaflets are also endorsed by the Australian Patients Association. The APA is dedicated to championing and protecting the rights and interests of patients, and improving overall patient care and health outcomes.

Customers

The leaflets are widely used in Australia (Victorian Department of Health & Human Services, Western Australia Department of Health, Northern Sydney Local Health District and Royal Hobart Hospital) and the UK (NHS, Ramsay Health Care).

Features

Each one of the leaflets provides an explanation of the condition, the benefits of the procedure, any alternatives, what the procedure involves, what the patient can do to help make the operation a success, the potential complications and the post-operative expectations.

Each leaflet has an expiry date as we recognise that the medico-legal environment is changing, surgical techniques are being continually improved and evidence-based data needs to be kept up to date. The leaflets are therefore updated at least annually by our team of surgeons to ensure that they remain current and relevant in the clinical environment. The leaflets are complemented by high quality illustrations and also direct patients to vetted sources of further information relevant to their condition.

Development

Each one of the leaflets is written by a specialist in the field and goes through a rigorous development process that includes incorporating consent guidelines from regulatory bodies. The leaflets are evidence-based and fully referenced and only high quality sources of evidence are used to support the key statements in the leaflets. Typical evidence sources include the Cochrane library, Australian Institute of Health and Welfare, Medline, CINAHL, ANZDATA and the Melbourne Vascular Surgical Audit Program.

Plain Language

The Plain English Campaign (PEC) is an independent group fighting for plain English in public communication and is an integral part of the leaflet development process. They oppose gobbledygook, jargon and legalese. The leaflets are only released once they have been given a unique PEC Crystal Mark. This means that each leaflet is written in language that the intended audience can understand and act upon from a single reading.